Miami International Airport - Miami Airport - Travel Miami

Miami International Airport is among the busiest airports in the world. There are over eighty airlines serving MIA to approximately 150 destinations around the globe. Find everything you need to know about new airport security measures, list of timesaving tips, information on assistance for special needs and other information that will help guide you smoothly through the security process.

One of the Miami-Dade Aviation Department’s (MDAD) principal goals is to provide exceptional service to MIA’s traveling public. Customer Service is vital to the success and the future of Miami International Airport and plays a pivotal role in the vitality of our local economy. The greetings and services that travelers receive while using our facilities set the tone for their experiences and perceptions of Greater Miami. To that end, the Aviation Department has embarked on several initiatives to provide excellent service to the over 100,000 people who pass through our doors every day.

Some Customer Service Initiatives include:

Concierge MIA
Concierge MIA is a new MDAD program which embraces the principle that uniforms, training, service and physical environment must all communicate quality. Over 300 specially trained public contact staff will be ready and able to answer customers’ questions. Look soon for MDAD staff wearing colorful, distinctive shirts sporting the Concierge MIA logo pictured here to assist you. For more information about the program, please contact the Terminal Operations Division at 305-876-7030.


Tourist Information Center
The Miami-Dade Aviation Department operates the Tourist Information Center located on Concourse E, Level 2, near the airport’s hotel. The counter is open from 5 A.M. to 10 P.M. daily, 365 days a year. Services provided include:

Multilingual airport and tourist information
Multilingual interpreting and translation service
Assistance with TDD phone at the Information Center
Resolving customer complaints
Providing change for customers ($100 cash available)
Accepting lost items when Lost and Found office is closed
For additional information, please call 305-876-7000.


Paging & Information Center (PIC)

The Paging & Information Center provides multilingual paging throughout MIA’s terminal and concourses for MIA’s traveling public, tenants and users. To request a page, simply pick up any of the white courtesy phones located throughout the terminal. PIC also conveys informational and emergency messages as needed via MDAD’s public address system. In addition to paging, PIC also provides information and assistance to the public via:

MIA’s public number (305-876-7000)
MIA’s direct 1-800-TALK-MIA lines
MIA’s approximately 100 white courtesy phones
NOTE: Paging service is available 24 hours per day, 7 days a week.


Volunteer Information Program (VIP)
The Volunteer Information Program’s mission is to provide information and assistance to the traveling public. Volunteer Customer Service representatives, wearing the VIP logo pictured here on distinctive orange polos, circulate throughout the terminal, seeking out passengers in need of assistance. For a VIP application form, please click here; for more information about the program, please contact the Terminal Operations Division at 305-876-7858.


Lost and Found Facility
MDAD’s Lost and Found staff will secure all found items and make every effort to locate their owners. The facility is located near the entrance of Concourse E, Level 2. For more information, please call 305-876-7377.


Tours
Tours of MIA are offered to school children, to diversified groups such as organizations for the disabled, professional groups such as architects and engineers, and other groups with special interests. For details, please call 305-869-3877.


Translation Service
A translation Language Line is used by MDAD staff to access a translator for patrons whose language is not among those spoken by our multilingual staff. In addition to staffing MIA’s Information Counters, MDAD’s multilingual staff provide interpreting and translating service throughout all public areas of the terminal and in the Federal Inspection facilities.


Trolley Service
MDAD operates a trolley to help passengers transit long distances in the terminal complex. This service is provided free of charge. For more information, please call the Terminal Operations Division at
305-876-7081.


White Courtesy Phones
MIA has over 100 white courtesy phones, located on columns throughout the terminal for the traveling public, tenants and users. The phones connect the user (no need to dial) to a MDAD employee who can provide information, assistance, and Airport-wide paging announcements. This service is available 24 hours a day, 7 days a week.